This policy covers session fees paid on https://familyfirstguidance.com to Effective Family First Foundation, which runs Family First Guidance Centre. Payments show on your statement under Effective Family First Foundation. We provide counselling services only. Nothing is shipped or delivered.
In short
- Cancel before your session starts: full refund.
- After the session has taken place: no refund.
- If we cancel: full refund, or a new slot if you prefer.
1. Cancelling before your session
You can cancel your booking at any time before your session starts and get the full fee back. You don't have to give a reason.
2. After a session has taken place
The fee pays for the counsellor's time. Once a session has been held, its fee cannot be refunded. If you miss your session without telling us beforehand, the session counts as held.
3. Rescheduling
If you can't make your slot, you can move it to another date and time at no extra cost. Please tell us at least 24 hours beforehand, so we can offer the slot to someone else.
4. If the Centre cancels
If we have to cancel, for example because a counsellor is unwell, we will contact you straight away. You can choose a full refund or a new slot.
5. Payments taken by mistake
If you were charged twice for the same booking, or charged when a payment showed as failed, we will refund the extra amount in full as soon as it reaches our account.
6. How to ask for a refund
Email familyfirstguidance@gmail.com, call +91 78378 33888, or message us on WhatsApp. Please tell us your name, the email or number you booked with, and your booking reference if you have it (for example, FFG-A123).
7. When you get your money
We confirm your refund within 2 working days of your request. The money goes back the way you paid: to the same card, UPI account, bank account or wallet. Razorpay and your bank usually take 5 to 7 working days to return it to you. If it hasn't arrived after 10 working days, contact us and we will chase it.
8. Questions
If anything here is unclear, please contact us. We will always try to be fair.